By using guvihost.com services, you agree to our TOS. Please review carefully to understand your rights & responsibilities.
Here are the terms you need to know before using our website and services. This agreement, also known as the Terms of Service (TOS), applies to everything provided by guvihost.com ("guvihost.com", "us", "our"). By choosing to use our services, you agree to follow these terms. You can always find the latest version of these terms on our website. It's important to read and understand these terms before you buy any services from guvihost.com.
The Terms of Service (TOS) apply to all services provided by guvihost.com to you during the entire Term or Renewal Term. Before signing up for any hosting plans or services mentioned on guvihost.com, all customers must agree to all terms and conditions stated. You agree to use only licensed and legal third-party software in connection with your use of our services. guvihost.com reserves the right to suspend or cancel a customer's access to any or all provided services at any time, or when guvihost.com determines that the account has been inappropriately used or otherwise.
Violation of any of our policies will result in immediate termination and no refund will be provided in any case.
guvihost.com retains the authority to decline service or server access to any individual. Our services must be utilised solely for lawful purposes. It is strictly prohibited to transmit, store, or display any information, data, or material that violates any applicable laws or regulations.
The following activities and content are strictly prohibited on guvihost.com:
Top sites, Ponzi or pyramid schemes, prime bank programmes, bank debentures/bank debenture trading programmes, cryptocurrency/Bitcoin miners, Forex, e-gold, proxy services, bots, spam bots, mail bombers, port scanners, IP scanners, mail harvesting scripts, brute force scripts, chat rooms, banner rotators, file dumps, using disk space as secondary storage, sales of illegal pharmaceuticals, drugs, explosives, anonymous or bulk SMS gateways, malware, warez, phishing materials, lotteries, gambling, illegal downloads, pirated software distributions, escrow services, high-yield investment programmes, adult thumbnail galleries/banner exchanges, and streaming or broadcasting of live copyrighted events. Additionally, websites promoting illegal activities or linking to other websites that promote illegal activities are strictly prohibited.
We strictly do not allow the hosting of BPO (Business Process Outsourcing) websites, operations, or related services on any of our servers. This includes but is not limited to call-center operations, data processing services, telemarketing platforms, lead-generation systems, customer support process tools, or any infrastructure used for BPO activities. Any account found engaging in such activities will be suspended or terminated without prior notice.
guvihost.com strictly prohibits website content that promotes or advocates human trafficking in any form, as determined at the sole discretion of guvihost.com. Additionally, websites promoting prostitution or escort services are also prohibited.
Any website found to host child pornography, link to child pornography or contain exploitative content will be suspended immediately without notice or warning.
Adult materials, encompassing pornography, erotic images, or any other lewd or obscene content, are strictly prohibited. The determination of what constitutes "adult material" is solely at the discretion of guvihost.com.
Uploading, embedding, or linking to websites that promote audio, video, or high-resolution images is not allowed.
Illegal material encompasses copyrighted works, commercial audio, video, or music files, as well as any content that violates regulations or is deemed misleading.
Various illicit activities, including but not limited to pirated software, ROMs, emulators, phreaking, hacking, password cracking, IP spoofing, and encryption related to these activities. This also encompasses websites providing links or instructional content related to such illicit materials.
Hosting any type of game on our servers is strictly prohibited. If any gaming-related content is found in your hosting account, your account will be terminated immediately unless you opt for a gaming server.
Hosting an IRC server that is part of or connected to another IRC network or server, or having a connection to an IRC network, is strictly prohibited. Servers or virtual hosting accounts found to be connecting to or part of these networks will be promptly removed from our network without prior notice. Reconnection to the network will only be allowed once all traces of the IRC server have been completely removed, and access to your server is granted for verification. Any server found guilty of a second violation will result in immediate termination of the account. guvihost.com reserves the right to designate any other content or literature as "prohibited" if it is deemed indecent, rude, hateful content, or otherwise unacceptable. For detailed information regarding prohibited content and activities, please refer to the General Acceptable Use Policy. By the DMCA (Digital Millennium Copyright Act), guvihost.com has established procedures for individuals who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to abuse@guvihost.com.
Servers and hosting plans must not be used for SIP, VoIP, proxy services, IRCTC access, data mining, crypto mining, blockchain wallet hosting, crypto exchanges, betting, phishing, spamming, malware distribution, hacking tools, DDoS services, copyright infringement (including pirated software, movies, or music), terrorism-related content, fake documents, scam websites or any activity that violates local, national or international laws.
At guvihost.com, any attempts to compromise or compromise network devices, including port scanning, IP range scanners, and vulnerability scanning, are strictly prohibited. Similarly, denial of service (DOS) attacks directed at guvihost.com or launched from our servers are strictly forbidden. Hosting illegal software, source code, or materials, such as hacking tutorials, viruses, and copyrighted content, is also prohibited. Any infringement or suspected infringement will be thoroughly investigated and may result in immediate service termination. This includes hosting defamatory or private information without consent, as well as any attempts to undermine server integrity. Excessive resource usage that impacts other sites may require account upgrades, and disrespectful behaviour towards guvihost.com staff may result in account removal without refund. While we strive for 99.95% uptime, we cannot guarantee it due to necessary maintenance activities.
guvihost.com strictly prohibits the use of our service for transmitting unsolicited commercial or bulk email (SPAM). Violation of this policy will result in severe penalties. Upon notification of a suspected violation, we will conduct a thorough investigation and may restrict access to our network to prevent further violations. If a violation is confirmed, we reserve the right to restrict, suspend, or terminate the offending hosting account at our sole discretion. Additionally, we may pursue civil remedies for associated investigation costs and notify law enforcement authorities if the violation is deemed criminal. Hosting websites or services that support spammers or cause our IP space to be listed in spam databases will result in immediate account suspension. Accounts will only be reinstated upon removal of offending material. Violations may result in warnings, immediate account termination, or permanent removal from our network without notice. We have a zero-tolerance policy for posting messages or ads violating newsgroup or mailing list rules. Additionally, hosting publicly accessible "open relay" SMTP or anonymous remailer services is strictly prohibited.
If a customer's account surpasses the allocated bandwidth limit, guvihost.com will notify the customer accordingly. If the customer opts not to purchase additional bandwidth or upgrade their account and continues to exceed the limit, the account will be temporarily suspended until appropriate measures are taken by the customer to prevent further overages or until the account is upgraded, whichever occurs first. The account will be reactivated in the subsequent month.
For optimal management and operation of VPS (Virtual Private Server) and Dedicated Server, we typically advise using a control panel. Customers with a plain server are required to configure DNS, user accounts, mail accounts, and other related configurations independently. Our support team will not be responsible for these tasks.
Sending unsolicited commercial emails (SPAM) from our servers or using email addresses maintained by us is strictly prohibited and will result in immediate deactivation of your site with no refund. guvihost.com reserves the right to determine what constitutes a violation of this provision. To optimise server performance, we have established limits on the number of outgoing emails per domain per hour. These limits vary based on the hosting plan: shared and reseller customers are allowed up to 100 outgoing mails per hour per hosting account, VPS/cloud customers up to 500 outgoing mails per hour, and dedicated server customers up to 1000 emails per hour. However, we do not guarantee inbox email delivery with any of our hosting plans.
Your use of guvihost.com services is solely at your own risk. You must back up all your user content to ensure you can access and use it when necessary. guvihost.com does not guarantee the backup of any account or user content, and you accept the risk of losing any or all of your user content. guvihost.com cannot be held responsible for data loss under any circumstances. For clients who have subscribed to paid backup services with shared and reseller hosting plans, we take daily backups of website files, databases and emails with a retention period of 7 days. Please note that backups maintained by guvihost.com do not include media files or backups stored by the client. For clients using the cPanel Backup Manager tool, backups should be downloaded from the server and deleted. Every Sunday, all backup files are removed from the server without notification. It is not allowed to use hosting space to store backups.
Domain Registrations: Once a domain is registered, no refunds are applicable. Domain Infringement: You are prohibited from registering a domain name that resembles a trademarked domain or a domain associated with a brand providing similar goods or services. Attempting to register such a domain name may result in liability for trademark infringement. For example, domains like flipkartsale.in, bajajfinancecs.com, and adtyabrlafnanc.co.in are not allowed Domain Renewal: guvihost.com will send reminders for domain renewal one month before expiry. We are not responsible for any failure or delay in domain renewal. Once a domain is renewed, no refunds will be provided.
Unlimited Disk Space/Bandwidth/Website Plans: guvihost.com does not set limits on the amount of bandwidth, disk space, or websites you can use for personal or small business websites, as long as they comply with our Agreement. However, if your usage or content poses a risk to server stability, performance, or uptime, you may be required to upgrade to a VPS, or we may restrict your website's resource usage.
Limits on Abuse and Fair Usage: guvihost.com employs measures to prevent abuse of its hosting services. Our "Unlimited" hosting offering is not intended for single or few subscribers to negatively impact the experience of others. Our service is designed for small and medium-sized businesses and may not support the demands of large enterprises or non-typical applications better suited to VPS or dedicated servers. We make reasonable efforts to provide additional resources to subscribers consistent with our terms, but automated safeguards are in place to prevent websites from adversely impacting the system until we can evaluate their resource needs.
Unlimited Hosting Space and Database Size: guvihost.com does not set specific limits on disk space usage for websites, as long as it complies with our terms. However, our service is not intended for unlimited online storage, videos, images, audio, games, backups, or archiving of electronic files. Accounts with excessive database sizes may be requested to reduce their size to ensure proper performance, or the account may be disabled. Each database size should not exceed 1 GB.
Unlimited File Transfer: guvihost.com does not limit the amount of visitor traffic or content a subscriber can upload to their website in a given month, as long as it complies with our terms. However, we reserve the right to limit processor time, bandwidth, processes, or memory if necessary to prevent negative impacts on other subscribers.
Unacceptable Resource Usage: Certain activities are prohibited to prevent excessive use of system resources, including running cron entries with intervals of less than 15 minutes, MySQL queries longer than 30 seconds, and using 25% or more of our system resources for longer than 90 seconds at a time. Additionally, the size of each mailbox should not exceed 5 GB, and the combined mailbox size per domain should not exceed 50 GB. These policies apply to shared and reseller hosting accounts. Please refer to our unlimited hosting policy for more details.
Shared Hosting Space Usage: At guvihost.com, the space on our shared
hosting servers is intended solely for web files and hosting a user's
website. It should not be used for media storage, storing electronic
files, website backups, FTP hosting, or demo purposes. We reserve the
right to inspect shared hosting accounts for excessive utilisation of
disk space, CPU, and other resources that violate our Agreement or
Acceptable Use Policy (AUP).
Enforcement of Policies: We reserve the right to terminate access
to our services and take down or erase user content for accounts found
to violate these Terms and Conditions and other policies. Usage limits
for dedicated and VPS hosting plans will vary based on the resources
allocated to the plan you have purchased.
Reseller Hosting Exclusivity: guvihost.com prohibits the use of shared
hosting accounts for reselling web hosting services to others. Reseller
hosting plans must be utilised for such purposes.
Client Compliance: Resellers must ensure that each of their clients
adheres to our agreement.
Client Support: Resellers are responsible for providing customer
service, billing, and technical support to their clients. guvihost.com is
not obligated to offer support to reseller users. Any assistance
required for client issues must be reported by the reseller on behalf
of the user.
Content Responsibility: Resellers are entirely accountable for any
content stored or transferred under their reseller account and the
actions of their users. guvihost.com may hold resellers liable for any
activity from their client's account that violates the law or our
agreement.
Indemnification: guvihost.com shall not be held liable for the acts
or omissions of our resellers. Resellers agree to indemnify guvihost.com
against any claims brought by any customer resulting from the actions
or omissions of the reseller.
Plan Review and Changes: guvihost.com retains the right to review our
reseller plans as necessary. Any changes will be publicly posted or
designated at a later date by the company.
Utilisation of Third-Party Services: guvihost.com may utilise certain
third-party services, hardware, software, and equipment and act as a
reseller or sublicensor.
Exemption from Liability: guvihost.com is not responsible for any
alterations to the Services that render any resold products outdated,
including improvements or adjustments that affect service performance.
Failure or Defects of Resold Services: Any failures or defects of
resold services, whether sold, sub-licensed, or provided by guvihost.com,
shall not be considered a breach of the company's obligations under
this Agreement.
Limitation of Rights: Your rights or claims regarding the
possession, licensing, performance, or infringement of any resold
product shall be limited to those rights granted by the manufacturer of
such resold product.
Qualified Use of Resold Products: You are permitted to use any
resold product provided by guvihost.com solely in connection with your
use of the Services as allowed under this Agreement.
Prohibited Actions: You are prohibited from cloning, altering,
reverse engineering, tampering with, or using any resold product except
in connection with the services.
Scheduled Maintenance Exclusions: Any service interruptions or downtime
resulting from scheduled maintenance conducted by guvihost.com or our
network providers will not be considered as part of the uptime
guarantee.
Exemption from Third-Party Service Failures: guvihost.com bears no
responsibility for failures of third-party services.
Limitation of Liability for Unforeseen Circumstances: guvihost.com
will not be held liable for failures or delays in fulfilling its
obligations if such occurrences are beyond its reasonable control.
These circumstances may include acts of governmental bodies, war,
insurrection, sabotage, embargo, natural disasters like fire or flood,
labour disturbances, transportation interruptions, telecommunications
or third-party service interruptions (including DNS propagation),
failure of third-party software or hardware, or difficulties in
obtaining necessary materials, supplies, or power required for
providing the Services.
The total and maximum liability of guvihost.com in any circumstances
of whatsoever nature against any damages or claims of any kind will not
exceed beyond the revenue generated during the preceding 1 (one) month.
At guvihost.com, you are accountable for ensuring that your account is not misused and that unauthorised access is prevented. Safeguarding your password and restricting access to your account is imperative, as any misuse or unauthorised access could lead to consequences for which you are responsible. Prohibited actions include attempting to obtain another user's password, circumventing authentication measures, or interfering with service to any user, host, or network. We may monitor our systems to ensure authorised usage and protection against unauthorized access, and we reserve the right to suspend any account found connecting to a third-party network without consent. Failure to address ongoing issues with your account may result in its termination, and we may migrate your account to another datacentre as necessary.
At guvihost.com, account setup is immediate upon confirmation of payment
via credit card, debit card, net banking, or PayPal. Dedicated server
setup may take 2 - 3 working days and may extend further depending on
the stock availability.
Our 30-day money-back guarantee applies only to first-time signups
and excludes subsequent sign-ups or renewals. Refunds are not
applicable to various services, including Domain Registrations,
Dedicated Servers, Cloud Servers, cPanel, Plesk, Webuzo, SSL
certificates, hardware firewalls, any other add-ons, third-party
licenses or software and more, as specified. Pricing modifications by
software license companies will immediately affect our clients. Refunds
are available for Linux and Windows shared, reseller and Wordpress
hosting, but not for suspended or terminated services. 7 Days Money
Back is offered on Forex VPS, Managed and Self Managed Linux and
Windows VPS Hosting. Additional charges, including taxes and setup
fees, are non-refundable.
A free domain name is applicable if you purchase the Giga or
WP-Ultimate Plan for an annual or biennial billing cycle. The domain
name will be offered free only for a year only. Thereafter, renewal
charges will be applicable. Free domain is applicable to .com, .in and
.co.in extensions only. Free domain offers are subject to conditions,
including deductions from refund amounts upon cancellation.
Cancellation requests can be made through the client area, with
data backup advised before initiating the process. Depending on the
chosen option, immediate or scheduled cancellation will determine
access to services until the end of the prepaid term.
At guvihost.com, prices listed on the site exclude taxes, which will be added to the final invoice upon adding items to the cart. The inclusive amount, including taxes, is non-refundable. Unpaid invoices may lead to suspension or termination of your web hosting account, with access restored only after clearing outstanding dues. Failure to renew your hosting account by the due date will result in immediate suspension on the following day, followed by termination within 24 hours. For example, if the due date is 1st January, the account will be suspended on 2nd January and terminated on 3rd January. Terminated accounts will not have data restored and will be treated as new accounts. Failure to renew subscriptions on time may result in charges on the invoice, and new orders or packages will not be activated for customers with outstanding balances.
If you decide to discontinue our services at any point during your subscription with guvihost.com, there are several scenarios that may result in account suspension and termination. If you request immediate termination, your hosting account will be suspended immediately and terminated within 24 hours. Upon expiration of your subscription, if you place a cancellation request, your account will be suspended at the end of the subscription period and terminated within 24 hours thereafter. Failure to renew your hosting account by the due date will result in immediate suspension on the following day, followed by termination within 24 hours. For example, if the due date is 1st January, the account will be suspended on 2nd January and terminated on 3rd January. Violation of our Terms of Service will lead to immediate account suspension and termination upon notification. In the event of potential fraud detected by our anti-fraud system, we will initiate a verification process, and failure to provide the requested information may result in immediate suspension and termination. In cases of disputes or chargebacks, we will suspend the account initially and provide a 7-day timeframe to resolve the issue, with termination occurring if the matter remains unresolved. It is advisable to maintain a backup copy of your hosting account to prevent data loss upon termination, as all files will be deleted from the server, and guvihost.com shall not be liable for any loss of data.
Under the terms of guvihost.com, customers agree to indemnify, protect, and hold guvihost.com harmless from any liabilities, losses, expenses, claims, and reasonable attorney's fees incurred by guvihost.com, its agents, officers, employees, and administration. This indemnification applies to any services provided, performed, or agreed to be performed, as well as any products sold by customers, agents, employees, or assigns of guvihost.com. Customers also agree to defend and indemnify guvihost.com against liabilities arising from: any injury to a person or property caused by products sold or distributed in connection with guvihost.com's services, the loss of any electronic files provided by the customer or their customers; and copyright violations or defective products sold to customers through guvihost.com's services.
For certain services offered by guvihost.com, if you haven't configured a custom 404 error page, our default page will be displayed when visitors attempt to access a URL with no content. By not creating a custom 404 page, you authorise guvihost.com to display our default 404 error page, which may include advertisements and information about our services. guvihost.com reserves the right to retain and collect all revenue generated from these advertisements.
Price adjustments may occur periodically for our services at guvihost.com, influenced by updates in pricing from our vendors. As authorised partners of various license providers and domain registrars, any alterations in their pricing structure may necessitate adjustments to our service prices to align with our costs. It is advisable for customers to regularly review their billing information to stay informed about any potential changes in pricing and avoid unexpected surprises.
For first-time signups, you may be required to provide a copy of your Aadhaar card or complete Aadhaar-based OTP verification. If these steps are not completed, your order will be cancelled and you will receive a refund.
With regard to guvihost.com, unless expressly stated otherwise in this Agreement, it is understood that no rights are conferred upon any individual apart from the Parties involved herein, along with their respective successors and authorised assignments. However, it is acknowledged by the customer that every provider of a third-party good or service as described in the contract's definition of a third-party beneficiary is considered the designated third-party beneficiary of the obligations outlined in this Agreement. This designation arises because the terms and conditions exclusively apply to their goods or services, granting them the explicit right to enforce these terms and conditions.
The client acknowledges and agrees that guvihost.com is not liable for any software licenses, including operating system, control panel, SQL licenses, and other software licenses that are purchased and installed by the client on the server by themselves. The client is solely responsible for ensuring that all software installed on the server is properly licensed and agrees to indemnify and hold the vendor harmless from any claims arising from the installation or use of unlicensed software.
The Client agrees to engage in professional and courteous communication with the personnel and representatives of guvihost.com at all times. guvihost.com reserves the right at its sole discretion to determine whether any conduct, including but not limited to the use of abusive, offensive, harassing, defamatory, threatening, or otherwise inappropriate language or behaviour, whether verbal, written, or via electronic communication, constitutes a violation of this provision. Upon such determination, guvihost.com may take any action it deems appropriate, including but not limited to the immediate suspension or termination of the Client’s account and related services without prior notice and without any liability. If you are abusive towards any member of our staff we have full right to terminate your account with us without any refund.
Concerning guvihost.com, it is within our discretion to amend these Terms of Service (TOS) at any time, and such changes will take immediate effect. Suppose a change is necessitated by law or involves the addition of new services or functionalities that neither diminish your rights nor heighten your responsibilities. In that case, we reserve the right to make these modifications without prior notice to you. However, no clarification or explanation provided by either party will hold the authority to alter the provisions outlined in these TOS.
All disputes arising out of or in relation to the present agreement
shall be subject to the exclusive jurisdiction of Nashik, Maharashtra,
India.
Every dispute shall be resolved mutually between the parties,
failing which the same shall be referred to a sole arbitrator appointed
by guvihost.com.
guvihost.com shall not be responsible for maintaining, storing or recovering any data hosted on Self Managed or Managed VPS, Cloud Server, GPU Server or Dedicated Servers. In the event of operating system reinstallation, hardware failure, corruption or any other circumstance resulting in data loss, guvihost.com shall bear no liability for such loss or the inability to retrieve data. Clients are solely responsible for maintaining their own backups unless they have expressly subscribed to a paid backup add-on service. In such cases, the Support Team shall provide reasonable assistance in restoring data limited to the content available through the subscribed backup service.
When you use our service, you're agreeing to follow guvihost.com's rules, privacy guidelines, and other policies.
Our Service Level Agreement (SLA) defines the uptime and performance standards we commit to. Please review it to know the guarantees and remedies available to you.
Monthly Service Fee: The Monthly Service Fee encompasses the entirety of expenses incurred for the Services within a single billing month. In cases where payment is made in advance as a lump sum, the Monthly Service Fee is determined by dividing the lump sum payment by the number of months covered by said payment.
Monthly Uptime Percentage: A
percentage reflecting service availability, calculated as:
Monthly Uptime Percentage = 100% *
(total operational minutes in a calendar month - downtime) / Total
operating minutes in a calendar month
Downtime: The total number of monthly minutes when your Server loses external connectivity or functionality.
Exclusions: Situations where service unavailability, suspension, or termination are due to the following reasons:
Events beyond our reasonable control like earthquakes, submarine cable outages, telecommunication system failures, riots, natural disasters, etc.
Events caused by your actions or inactions while using the Service.
Events caused by your equipment, software, or technology (or that of a third party outside our control).
Your failure to comply with mandatory Service configurations.
Unauthorized or unlawful use of the Service, or violations of guvihost.com Terms and Conditions.
Unpaid charges owed to us.
Significant incidents or breakdowns of relevant internet service providers (ISPs).
Scheduled downtime.
Scheduled Downtime: Periods when the network, hardware, or service undergoes maintenance or upgrades. We will make reasonable efforts to notify you beforehand.
Service Guarantee: The minimum uptime percentage we strive to achieve (defined in Section 2).
Service Credit: A portion of your Monthly Service Fee is credited to you for valid downtime claims submitted through our service credit claim process (Section 3).
We are committed to exerting commercially reasonable efforts to achieve a Monthly Uptime Percentage of no less than 99.95% every calendar month concerning your utilization of the Service (referred to as the "Service Guarantee"). Should we fail to meet this Service Guarantee, subject to the terms and conditions outlined in this SLA, you reserve the right to claim a Service Credit rebate as detailed in Section 3. It's important to note that the Service Guarantee does not extend to Exclusions as specified.
Hardware Service Level Agreement
(SLA):
We promise that if there's a hardware issue with your server, we'll
replace it within eight (8) hours of finding the problem. The countdown
starts when you tell us about the issue, and we confirm it's because of
faulty hardware.
If we can't replace the faulty hardware within eight hours, we'll give
you a credit as per the Service Credit Calculation.
Network Service Level Agreement
(SLA): We're committed to giving you reliable service. Our
network is built with top-quality equipment and multiple connections to
ensure you always have fast and dependable internet access. Our data
centers have backup systems in place to keep things running smoothly,
even in emergencies like power outages.
Your security is important to us, so only our employees have access to
our server rooms. You won't be allowed personal access to the servers
for security reasons.
We ensure that our network will be up and running 99.95% of the time,
excluding planned maintenance. If there's any downtime on our network,
not including planned maintenance, and if we can't fix the issue within
eight (8) hours, we'll credit you as per our Service Credit
Calculation.
Filing a Service Credit Claim: If you believe the Service Guarantee for your Server was not met in a calendar month, you can file a Service Credit claim according to Clause 3.2. Your claim must include:
A detailed explanation of the issue, including logs or request failure notifications documenting the errors and downtime.
The date, time, and duration of the downtime event.
Information about impacted instances, including their IDs.
Any other relevant information we request to support your claim.
Claim Submission Deadline: We must receive your Service Credit claim within thirty (30) days of the last day of the calendar month when the downtime occurred. Failing to submit the claim within this timeframe will result in forfeiting your right to claim a Service Credit.
Claim Evaluation: Upon receiving your claim, we will investigate and evaluate it. We may request your assistance in a joint investigation to determine if the Service Guarantee was breached and, if so, the cause of the failure.
Service Credit Calculation: If our investigation confirms a Service Credit is warranted, the credit amount will be determined based on the following table:
| Monthly Uptime Percentage | Service Credit Percentage |
|---|---|
| Less than 99.95%, but equal to or greater than 99.00% | 10% |
| Less than 99.00% | 15% |
Service Credit Application: Subject to Clauses 3.1, 3.2, and 3.3, the Service Credit will only be applied to offset the fees you pay for the affected Service. It cannot be used towards other guvihost.com services unless we explicitly state otherwise in writing.
Service Credit Limits: The maximum Service Credit issued for a specific Service or Service Resource in any billing month cannot exceed 15% of your Monthly Service Fee for that Service or Resource.
Service Credit Expiry: Service Credits must be used within one (1) year of being issued.
Final Judgement on Claims: You agree that our judgement regarding your Service Credit claim will be final and binding.
| Priority | Target Response Time | Target Resolution Time |
|---|---|---|
| Normal | 4 hours | 24 hours |
| High | 2 hours | 8 hours |
| Urgent | 1 hours | 4 hours |
| Emergency | 30 minutes | 2 hours |
Live Chat: https://portal.guvihost.com/
Ticket/HelpDesk: https://support.guvihost.com
Support Team: 0253 6636520
Provision and Maintenance of Server Hardware and Infrastructure: This entails the setup and upkeep of server hardware and associated infrastructure to ensure optimal performance and reliability.
Monitoring Server Uptime: Constant monitoring of server uptime to promptly address any disruptions or irregularities, ensuring uninterrupted service.
Technical Support: Providing comprehensive technical support and assistance to the Client as delineated in this SLA, ensuring prompt resolution of any issues or queries pertaining to network and hardware only. Support will not cover:
Configuration and deployment of application.
Database configuration and management.
Coding or development.
Issues arising due to any third-party application or license.
Provision of Accurate Information: Furnish precise information and requirements for server provisioning, facilitating the setup process and ensuring alignment with operational needs.
Compliance with Usage Policies: Adhere to the Provider's usage policies and guidelines, promoting responsible and compliant utilization of server resources.
Prompt Reporting of Issues: Immediately report any server issues or concerns to the Provider, enabling timely resolution and minimizing potential disruptions to service.
Access Control: Ensure that only authorized personnel access the servers, maintaining the security and integrity of the system infrastructure.
Your server with guvihost.com may be terminated for the following reasons:
Voluntary Cancellation: If you decide to discontinue our services at any point during your subscription and request immediate termination, your server will be suspended immediately and terminated within 24 hours upon your cancellation request.
Expiration Cancellation: Upon the expiration of your subscription, if you request to cancel our services, your server will be suspended at the end of the subscription period and terminated within 24 hours thereafter.
Non-Renewal: Failure to renew the subscription of your server on the due date will result in immediate suspension of your server, followed by termination within 24 hours after the expiration date.
Violation of Terms of Service: Any violation of our Terms of Service during your subscription period will lead to immediate suspension and termination of your account upon notification of the violation.
Fraud Detection: Our system actively monitors all orders for potential fraud. If there are indications of fraudulent activity and requested information is not provided during the verification process, your account will be suspended and terminated immediately.
Disputes or Chargebacks: In case of a dispute or chargeback related to a violation of our Terms of Service, your server will initially be suspended. You will be given a 7-day timeframe to resolve the concern with guvihost.com. If the issue remains unresolved, termination of your server will occur.
All disputes arising out of or in relation to the present agreement shall be subject to exclusive jurisdiction of Nashik, Maharashtra, India. Every dispute shall be resolved mutually between the parties, failing which the same shall be referred to sole arbitrator appointed by guvihost.com
Shared rack space: Customers share physical racks or cabinets in the data center, reducing costs as infrastructure is shared among multiple users.
Shared Network: The network infrastructure, including switches and routers, is shared among all customers, enabling communication with other servers and external networks.
Dedicated rack space and Network (optional): Customers can opt for exclusive use of a rack and a dedicated network connection, offering added security and control at a higher cost.
Management and Maintenance: The data center provider handles the management and upkeep of shared infrastructure, ensuring security, reliability, and performance for all customers. The choice between shared and dedicated options depends on factors like budget, security, and performance requirements.
System Records Consistency: In the event of any inconsistency between your records and ours concerning your claim, our system records will always prevail and serve as the final reference for calculating Service Credits. This stands unless the discrepancy arises from a material error or malfunction in our system.
SLA Modification: We retain the right to amend and restate the terms of this SLA at any time by publishing an updated version on our website. Your continued use of the service after the publication of the revised SLA implies your acceptance of the changes made.
Integration with Service Agreement: This SLA forms an integral part of your agreement to procure and utilize the Service.
Note: It is recommended to maintain a backup of your server to prevent data loss upon termination. Once your server is terminated, all files will be deleted, and guvihost.com shall not be liable for any data loss.
Your privacy holds great significance to us. This policy outlines in a clear and straightforward manner, how we gather, utilize, and safeguard your personal information when you access our website or utilize our services, as well as the rights you possess regarding your data.
At guvihost.com, safeguarding your personal information is our foremost priority. We adhere to all relevant data protection regulations and strive to maintain transparency regarding the processing of your data through this Privacy Policy.
1.1 -When you register for any of our services, we require fundamental contact information including your name, mailing address, telephone number, and email address. We require this information to ensure the seamless provision of our services and to comply with legal obligations.
1.2 -Upon placing an order, we gather the necessary personal information to execute and administer the contract. This information shall be retained for the duration of our business relationship. If you terminate your service, we may retain certain contract-related information if there are unresolved issues, claims, or disputes.
1.3 -In certain instances, legal obligations require the retention of specific information for a designated duration. When this occurs, your data is retained solely to fulfill legal obligations and is not utilized for any additional purposes.
1.4 -If you reach out to our support team, we may request technical information such as your operating system, browser, or software version. This facilitates our understanding of the issue and enables us to deliver more prompt assistance.
1.5 -When you access our website, we gather limited usage data via tools such as Google Analytics. This may encompass your approximate geographical location, IP address, browser type, screen resolution, and operating system. We utilize this information solely to enhance our website and to improve its accessibility for all users.
2.1 -Upon your visit to our website, we gather specific personal information. This involves information you provide when submitting an order, as well as data obtained through your engagements with our website or social media platforms.
At guvihost.com, we manage all personal data with due diligence and adhere to fundamental data protection principles:
3.1 -Your data is handled in a lawful, fair and transparent manner.
3.2 -We gather and utilize personal data solely for well-defined, specific, and lawful purposes.
3.3 -We collect solely the information essential for those purposes and no additional data.
3.4 -We undertake appropriate measures to ensure that your personal information is accurate and remains current.
3.5 -We retain your data solely for the duration necessary to achieve the purpose for which it was originally collected.
3.6 -We safeguard your personal data through the implementation of appropriate security measures to prevent unauthorized access, misuse, loss, or injury. This encompasses technical and organizational measures designed to uphold data security and confidentiality.
3.7 -All data stored on the guvihost.com platform is treated to be highly confidential and is accessible solely to authorized and trained personnel.
At guvihost.com, we handle your personal data with due diligence and solely for transparent, legitimate objectives.
4.1 -We gather, retain, and analyze information, including personal data, in order to understand optimize, and improve the guvihost.com platform. This also assists us in maintaining the security of our services and fulfilling our legal responsibilities.
4.2 -We utilize identification information to authenticate users and control access to services, including account verification and domain name registration.
4.3 -Your information may also be utilized to deliver customer support, notify you of updates or enhancements, inform you of modifications to our Terms of Use or Privacy Policy, and communicate other essential service-related information.
4.4 -To ensure the safety and reliability of our platform, we may verify the information you provide, including email addresses, phone numbers, or identification details.
4.5 -We utilize the collected information to identify and prevent fraud, spam, misuse, security threats, and other unlawful or detrimental activities.
4.6 -We utilize aggregated and non-personal data for conducting market research and analysis. This enables us to comprehend customer requirements, utilization trends, and sales patterns, thereby enhancing our services.
4.7 -With your consent, we may examine your interactions with our platform to tailor marketing efforts and present offers that are more relevant to you.
4.8 -We transmit critical service-related communications, including invoices, payment reminders, maintenance notifications, responses to support inquiries, reports of abuse associated with your hosting plan, and significant service updates. These notifications are essential for the delivery of our services and cannot be declined while your account with guvihost.com remains active.
4.9 -Upon registering a domain name, specific registration information is required to be publicly accessible via a WHOIS database, in accordance with ICANN regulations or the policies of individual domain registries. This information may encompass the registration and expiration dates of the domain, along with the corresponding name servers.
4.9.1 -The domain registration
information you submit is maintained by guvihost.com and is
publicly accessible via WHOIS queries, in accordance with ICANN
regulations. In certain instances, we may also disclose this
information to a reputable third-party escrow provider in order
to comply with ICANN regulations.
Please be advised that third parties may utilize WHOIS
information to send unsolicited emails or messages. These
communications do not originate from guvihost.com, and we
disclaim any responsibility for the manner in which others
utilize publicly accessible WHOIS data. We adhere to all ICANN
regulations and standards. Additional details can be found in
ICANN’s Approved WHOIS Specification.
4.9.2 -We may contact you to communicate account-related information, assist in resolving technical issues, handle disputes, collect payments, conduct surveys, provide company updates, or enforce our User Agreement and applicable laws. We may reach out to you via email, telephone, or text message for these purposes.
4.9.3 -We may contact you via email to request your feedback or evaluations regarding the services or products you have utilized. This enables us to enhance our offerings.
4.9.4 -With your permission, we may reach out to you regarding exclusive offers, updates, or news. You may unsubscribe from these emails at any time by utilizing the link provided at the footer of the message.
4.9.5 -We may utilize general demographic data to enhance our services, tailor your experience, and ensure our marketing efforts are more pertinent to you.
4.9.6 -We utilize your information to provide our services and to enhance their quality on an ongoing basis.
4.9.7 -Your information may be utilized to enhance security measures and mitigate the risk of fraud or misuse.
4.9.8 We handle personal data in accordance with all relevant laws, regulations, and standards.
4.9.9 -We do not sell or disclose your personal information to third parties. We disclose data solely to law enforcement or regulatory authorities when mandated by law, or to trusted service providers (such as payment processors) acting on our behalf and contractually obligated to safeguard your information. All personal information is safeguarded through SSL encryption.
4.9.9.1 -Our services are not designed for individuals under the age of 13. We do not intentionally collect or retain personal information from individuals under this age.
5.1 -We store conversation histories for a duration of 180 days to uphold quality assurance. Through the analysis of preserved conversation histories, we continuously enhance the quality of our customer support services. This processing is carried out in accordance with our lawful interests.
5.2 -Moreover, require the communication advance into a sales negotiation resulting in the establishment of a contract, the sales-related portion of the discussion shall be preserved throughout the entirety of the contractual relationship. Only the sales-related data is retained in this instance, while the quality-related information is discarded after 180 days. This information is crucial for the accurate documentation of the contractual agreement.
5.3 -Regarding the sales segment of the contract data discussion, processing is limited once the contract is finalized and is subsequently erased after a retention period of ten years. With respect to the qualitative aspect of the discussion, it is preserved for a duration of 180 days.
6.1 -guvihost.com invites applications from all qualified candidates for the open positions listed on our careers page. To submit your application, please provide your contact information and curriculum vitae via our online application form or any other method designated by guvihost.com.
6.2 -We acknowledge the significance of your privacy. All applicant information is regarded as confidential and is exclusively utilized for internal recruitment processes at guvihost.com and its affiliated companies. This encompasses the evaluation of applications, the creation of a shortlist of candidates, the finalization of hiring decisions, and the communication with applicants via telephone or electronic correspondence.
6.3 -We may retain applicant information for a period of up to one year following the completion or closure of the position. This enables us to evaluate candidates for prospective employment opportunities. If you are employed, your information may also be utilized for employment and business-related purposes associated with your position at guvihost.com.
6.4 -If you have previously submitted a job application and wish to access, amend, or delete your application details, please contact our customer support team for assistance.
7.1 -When you establish an account with us, you may select whether to receive offers, updates, and notifications from guvihost.com. These notifications may be delivered via email, telephone, SMS, or WhatsApp, in accordance with your preferences. We also utilize your contact information to dispatch essential notifications, including service expiration and renewal reminders.
7.2 -In accordance with your preferences, certain communications may be tailored using information you have provided, such as your geographic location, purchase history, or engagement with our services.
8.1 -You may modify your communication preferences or withdraw your consent at any time.
8.2 -You may opt out of marketing emails by selecting the "unsubscribe" link located at the bottom of any email received from us.
8.3 -You may also examine and modify your communication preferences directly within your account settings.
9.1 Client Support
-We utilize your
information, including prior communications, to address inquiries,
investigate concerns, and effectively resolve complaints or technical
issues.
9.2 Consolidated Insights
-We utilize
anonymized and aggregated data to analyze overarching trends and
enhance our services. This information does not personally identify
you.
9.3 Security and Investigative Procedures
-We may utilize your data to ensure security, prevent fraudulent
activity, and investigate possible misuse of our services or violations
of our Terms of Use.
10.1 -When you contact us via email, we utilize your email address solely to respond to your inquiry and to supply the information you have requested. Your email address is not disclosed to any third parties.
10.2 -When you provide your contact information to guvihost.com, you may select your preferred method of communication with us. You may adjust these preferences by accessing your account and modifying the communication settings on your profile page.
10.3 -We will only send newsletters or promotional communications if you have opted to receive them. You may modify this preference at any time through your account settings.
10.4 -Upon placing an order and completing the payment on our website, you will receive a confirmation email containing the details of your purchase.
11.1 -We provide the opportunity to 'opt-in' or 'opt-out' of our newsletter at any time. Our newsletter is issued on a monthly basis, guaranteeing the consistent inclusion of an abundance of valuable information and any special offers that may be available.
11.2 -Should you wish to cease receiving our newsletter and promotional communications, you may opt out at any time.
12.1 -You may access all of your personally identifiable information collected by authenticating into your secure, password-protected guvihost.com account and selecting the option to modify your ‘Account Details’. We employ this procedure to strengthen the security of your information.
12.2 -You may also correct factual inaccuracies in your personally identifiable information by submitting a request that convincingly evidences the error.
12.3 -To protect your privacy and security, we will also take appropriate measures to verify your identity before granting access or making corrections.
13.1 -Emails transmitted via our services are regarded as private and confidential correspondence between the originator and the recipient.
13.2 -We do not monitor, read, modify, or disclose the content of private communications except when mandated by law, necessary to comply with legal obligations, enforce our Service Agreement, protect the rights of others, or defend the rights and property of guvihost.com.
13.3 -By utilizing our services, you acknowledge that the technical processing of emails is essential for the transmission and receipt of communications. This may be necessary to satisfy network specifications, service restrictions, or other technical requirements.
13.4 -guvihost.com does not review or endorse the content of user communications and bears no responsibility for any unlawful, offensive, abusive, menacing, misleading, or inappropriate content, nor for content that may infringe upon the rights or intellectual property of others.
14.1 -We utilize technologies such as Google Analytics to gather information regarding the manner in which visitors interact with our website. This assists us in enhancing the design and services of our website. The data collected is exclusively utilized by guvihost.com, analyzed in an aggregated manner, and not associated with personally identifiable information or disclosed to third parties.
15.1 -During the collection and processing of your personal data, we may disclose it to reputable third-party service providers who assist us in delivering our services, including payment gateways, data centers, or support tools.
15.2 -We will disclose your personal data to third parties outside our group solely with your explicit consent or when it is necessary to fulfill the service you have requested.
16.1 -Your personal information may be collected, retained, and processed by guvihost.com, as well as by our authorized affiliates and service providers, in various locations where our services are available.
16.2 -Our partners and service providers including data centers, servers, website support teams, analytics providers, marketing tools, messaging services, and email service providers are contractually obligated to safeguard your personal data and maintain its confidentiality during processing on our behalf.
16.3 -Domain registration and identity-related information may be disclosed to third parties in accordance with ICANN regulations. For additional information, please consult ICANN's WHOIS guidelines.
16.4 -We may disclose non-personal and anonymous information publicly or to partners, including publishers or advertisers. This information does not personally identify you and is solely utilized to display aggregate usage patterns of our platform.
16.5 -In the event that guvihost.com participates in a merger, acquisition, restructuring, or business transfer, your personal data shall continue to be safeguarded. We will notify affected users in the event of such a change.
17.1 -guvihost.com employs robust security protocols to safeguard your personal information. These encompass physical, electronic, and operational security measures, in addition to secure HTTPS access available across the majority of our services. We consistently monitor our systems for vulnerabilities and threats, and we continually enhance our security measures through the deployment of advanced tools and reputable third-party solutions.
17.2 -Although we prioritize security and adhere to industry best practices, no system can be entirely secure. Therefore, we cannot assure complete protection of your personal information or any content you share with us or third parties.
17.3 -We strongly advise the use of robust passwords for your account and caution when sharing sensitive information, particularly if disclosure could result in significant or long-lasting injury.
You possess various rights concerning the use and safeguarding of your personal data. These rights are granted pursuant to GDPR and other relevant legislation and may be subject to specific conditions.
18.1 -You are entitled to access the personal information we retain regarding you.
18.2 -You have the right to request the correction of any inaccurate or incomplete information concerning you.
18.3 -You have the right to request a copy of your data and, in certain instances, to have it transferred to you or another service provider.
18.4 -You have the right to request the deletion of your personal data when there is a valid justification, such as when the data is no longer necessary or has been unlawfully processed.
18.5 -You have the right to request that we restrict the processing of your personal data in specific circumstances.
18.6 -You have the right to object to the processing of your personal data, particularly when it is utilized for direct marketing purposes or processed on the basis of legitimate interests.
18.7 -Many of these rights can be readily exercised by accessing your account. You may review or modify your information and adjust your communication preferences at any time.
18.8 -If you object to data processing on the
grounds of legitimate interest, we will conduct a thorough evaluation
of your request. Depending on the outcome, this may lead to the
restriction of certain services or the termination of your account.
If you have any concerns or disputes, we invite you to contact us so
that we may address and resolve the matter promptly.
19.1 -We are committed to safeguarding your personal information and adhere to established industry standards to ensure its protection both during transmission to us and while it is stored.
19.2 -Our website employs SSL (Secure Sockets Layer) encryption to safeguard your information. However, even though we employ robust and widely acknowledged security protocols, no method of transmission or storage can be assured to be entirely secure.
We utilize cookies to enhance your experience on our website, improve our services, and, where appropriate, display relevant advertising in collaboration with trusted third-party providers.
Guidelines for Cookie Usage
20.1 -Safeguarding your personal data is of utmost importance to us. We strive to maintain transparency and openness regarding our use of cookies on guvihost.com. Below, we describe what cookies are, how we utilize them, and the options available to you for managing or restricting their use.
Overview of General Information
20.2 -What are cookies?
Cookies are tiny text files retained on your device (such as a
computer, mobile phone, or tablet) when you access a website. When you
access the guvihost.com website or utilize our services, cookies assist
in collecting and storing specific information.
Cookies enhance your browsing experience by retaining your preferences
and assisting us in analyzing the usage of our website. This enables us
to deliver, sustain, and continually enhance our services.
20.3 Types of Cookies
First-party cookies
-These cookies are configured and maintained exclusively by guvihost.com.
They are used mainly to analyze visitor interactions with our website
and to enhance its overall performance.
Cookies from third-party sources
-These cookies are configured by reputable partners and are utilized
for functions such as website analytics or marketing. Any information
gathered via these cookies is processed anonymously and does not
personally identify you.
20.4 Tags
-Tags are concise segments of code incorporated into a website to
execute particular functions. They can be utilized for basic tracking
purposes, such as monitoring visits, or for more sophisticated
objectives, including tracking conversions or user interactions.
20.5 pixels
-Pixels, also referred to as tracking pixels or 1×1 pixels, are
extremely minuscule, imperceptible images embedded within a website.
They assist in transmitting limited information, such as confirming
whether an action has been concluded (for example, a purchase) or not.
20.6 Scripting (JavaScript)
-Scripts, frequently created in JavaScript, are segments of code that
enable websites to execute more sophisticated functions. They
facilitate the operation of website features, gather data, and enhance
functionality and user experience.
20.7 Purpose – Required Cookies
-Essential cookies are necessary for the correct functioning of the
website. They assist with fundamental functions such as seamless
navigation, storing language preferences, and maintaining items in your
purchasing cart. These cookies also facilitate access to restricted
sections of the website.
Although certain service providers may support the execution of these
functions, guvihost.com retains complete responsibility for the
processing of this data.
21.1 -Our website may include hyperlinks to external websites that are not owned or operated by guvihost.com.
21.2 -We do not assume responsibility for the privacy practices of these third-party websites. When you exit our website, we recommend reviewing the privacy policy of any site that gathers personal information. This Privacy Policy refers exclusively to information collected through the guvihost.com website.
22.1 -We may disclose your personal information when mandated by law or when we deem it necessary to safeguard our legal interests or to comply with a court order, legal process, or official request.
23.1 -When you submit an order through our website, we conduct verification procedures to identify potential misuse of our services or attempted fraudulent activity associated with the device employed.
23.2 -To prevent fraud, we may analyze information including IP addresses, website visit logs, and the timing of visits. We may also examine device and browser information, such as language preferences, country, screen specifications, installed plugins, and software versions, to assist in detecting potentially fraudulent activity.
24.1 -When you place an order by telephone, we may record a brief voice summary that verifies the essential details of your order or your consent. If you provide further authorization, we may also record the entire call to assist in enhancing the quality of our service.
24.2 -Collecting the required information to verify your order or obtain your permission is essential for establishing and administering the contractual relationship between you and guvihost.com.
24.3 -Complete call recordings utilized for quality assurance and training purposes are conducted solely with your consent.
24.4 -Call recordings relating to the initiation or termination of a contract are retained for a period of up to two years and are subsequently securely deleted. Recordings retained solely for quality assurance are deleted upon your request or within a period of 90 days. If you consent during a call to receive marketing communications, the corresponding portion of the recording may be retained for a period of up to 10 years.
If guvihost.com conducts any restricted or specific processing of personal data on your behalf, the following terms shall be applicable:
25.1 -guvihost.com shall process personal data solely in accordance with your documented instructions or as mandated by law.
25.2 -We implement appropriate technical and organizational measures to ensure the secure processing of personal data in accordance with GDPR and other relevant data protection regulations. Nevertheless, no security measures can ensure absolute protection of data at all times.
25.3 -Upon the termination of an agreement and upon your request, we will cease processing your personal data. Unless legally obligated to retain it, we will take appropriate measures to delete, return, or render it inaccessible.
25.4 -You are responsible for ensuring that any personal data you submit is collected and processed in a lawful, accurate, and legitimate manner. All instructions provided to guvihost.com must adhere to GDPR and applicable data protection regulations. You are additionally responsible for notifying individuals regarding the manner in which their data is processed and shared with guvihost.com.
25.5 -You authorize guvihost.com to employ trusted sub-processors and service providers when handling personal data on your behalf.
25.6 -guvihost.com's total liability under this agreement shall be limited to the amount paid by you for our services in the six months immediately preceding the occurrence of the issue.
26.1 Similar to most websites, we routinely gather specific information and record it in log files. This may encompass IP addresses, browser types, internet service providers (ISPs), referring and departure pages, operating systems, timestamps, and click activity. This information does not personally identify you and is utilized for trend analysis, website management, understanding user behavior, and enhancing our services.
26.2 In certain instances, IP addresses may be associated with personal information to discourage misuse or abuse of our services and to ensure adherence to our terms of service.
26.3 We may utilize third-party monitoring tools that gather non-personal data via cookies and log files. This data is compiled and utilized to analyze website traffic, user behavior patterns, and the comprehensive demographics of our users.
26.4 Any information you submit regarding yourself or others is solely utilized to facilitate the designated transaction or service, such as account registration, email correspondence, forums, or comparable features. If you have consented to receiving notifications or service updates, we may contact you accordingly. You may withdraw your consent to these communications at any time by adjusting your account settings. We do not disclose this information to external entities.
27.1 When utilizing our complimentary services, you may occasionally receive invitations to participate in internal surveys conducted by guvihost.com. Participation is entirely voluntary. Any data collected through these surveys is solely utilized to enhance our products and services and is never sold to third parties.
28.1 By accessing the guvihost.com website or mobile applications, you acknowledge that you have read and agree to this Privacy Policy. If you do not concur with this policy, kindly refrain from utilizing our services. We may revise this policy periodically, and ongoing use of our services signifies your acceptance of the updated version.
28.2 This Privacy Policy constitutes a crucial component of guvihost.com’s Terms and Conditions.
We will consistently seek your consent prior to utilizing your personal information for purposes not specified within this Privacy Policy.
If you have any inquiries or concerns regarding this policy or our data management practices, please reach out to our customer support team.
Mandatory eKYC requirements in accordance with CERT-In regulations for all guvihost.com services
In compliance with the Indian Computer Emergency Response Team
(CERT-In) directives dated April 28, 2022, guvihost.com has implemented
mandatory electronic Know Your Customer (eKYC) verification for all
subscribers. This verification process is essential for accessing our
complete range of services including web hosting solutions, domain
registration, VPS hosting, cloud infrastructure, dedicated servers, SSL
certificates, email services, and backup solutions.
Regulatory Compliance Reference:
CERT-In Directions under Section 70B of the Information Technology Act,
2000
Digital
Authentication Procedure:
guvihost.com operates its eKYC verification through a cutting-edge secure
digital platform. Our identity verification services are powered by our
technology partner Digio, ensuring enterprise-grade security for all
customer authentication processes. This fully digital approach
eliminates the requirement for any hard-copy documentation during
verification.
Our advanced verification infrastructure provides comprehensive
data protection and seamless user experience while maintaining full
compliance with government-approved authentication protocols.
Verification Steps:
1. Email Notification: You will receive a verification request at your registered email address from guvihost.com
2. Aadhaar Authentication: Access the secure verification portal and provide your 12-digit Aadhaar number
3. OTP Verification: Complete the authentication using the one-time password sent directly from the UIDAI system
4. Instant Validation: Your identity will be verified in real-time through the official Aadhaar database
Upon successful verification, your services will be activated without delay.
For customers residing outside India, the following documentation is required:
Primary Identity Document: Events beyond our reasonable control like earthquakes, submarine cable outages, telecommunication system failures, riots, natural disasters, etc.
Verification Photo: Events caused by your actions or inactions while using the Service.
Document Upload: Events caused by your equipment, software, or technology (or that of a third party outside our control).
All international verifications are processed through our secure document management system with end-to-end encryption.
guvihost.com is committed to protecting your personal information throughout the eKYC process. All verification data is:
Processed through encrypted channels
Stored in compliance with applicable data protection regulations
Used exclusively for identity verification and regulatory compliance
Not shared with unauthorized third parties
Your guvihost.com services will remain in pending status until the eKYC verification is successfully completed. We recommend completing this process promptly to avoid any service interruptions.
For technical assistance with the verification process, please contact our billing team at billing@guvihost.com or through your customer portal.
This policy is effective immediately and applies to all new and existing guvihost.com customers as mandated by Indian cybersecurity regulations.
